Ebooks & Guides
IDC & Collab
IDC has developed an assessment tool, together with Collab, to measure the level of maturity of a company’s Customer Experience Management. Just answer a few questions about the way you engage with your target audience and automatically receive a free report with recommendations for future decisions.
Bringing game dynamics into a contact center transform agents and supervisor’s work for the better. Find out what’s new on Gamification
Measuring customer satisfaction and assessing their experience is an important point for any contact center. That’s when NPS for Contact Centers steps in. NPS means Net Promoter Score and it’s a metric that assesses customer satisfaction.
Bots propel many benefits for customer service and customers love them. There’s a challenge most companies face: how can we feed the bot the knowledge
In March 2020, Collab entered into a new ecosystem of innovative companies.
ollab’s story is rich in innovation and growth.
Introducing the possibilities of Collab support and maintenance team.
Managing a contact center ecosystem is a complex matter
The financial vertical, including insurance companies, is leading many technological innovations within the customer support and contact center industries.
Collab e a Microsoft juntam-se neste webinar para apresentar Estratégias para Cloud Contact Centers mais eficientes. Insights tecnológicos, casos de sucesso e estratégias e valências
SFR Business (group Altice France) is bringing innovation into France. They are about to launch their new contact center solution: Global Contact Center, powered by Collab.
Collab is made of an incredible team of amazing, talented and innovative individuals. We show you all the time the fruits of our work and our software is conquering and delivering digital transformation across the world.
Collab announced today that Pedro Quintas was promoted from CEO to Sub Group Leader of Lumine Group. In addition, Pedro Rodrigues has also been promoted from Collab’s COO position to CEO. These leadership appointments are effective immediately.
Collab is a Top Contact Center Software Provider! This award is given to companies at the forefront of innovation on CX and technology
SFR launches a contact center solution in France, based on software of Collab. This omnichannel customer relationship management offer is accessible from anywhere
Easy to implement, click to interact widgets allow chat, voice and video interactions. Clients can reach your contact center in a few clicks
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OneContact CC is now fully compatible with Citrix, making Collab the first enterprise-grade Contact Center provider to be Citrix Ready.
Num momento em que o trabalho remoto regista níveis de utilização sem precedentes, surge um...
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Product novelties and tech updates from Collab, including new PBX app, OneContact CC news, instant messaging upgrades and CIH
Lower carbon footprint, less energy consumption and diminished electronic waste are some of the...
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