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Webinar: Modern Workplace trends with Collab & Microsoft
‘People, places, processes’ is the motto proposed by Microsoft to guide us through this webinar called Contact Centers in a Modern Workplace – Hybrid Strategies
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IDC & Collab
IDC has developed an assessment tool, together with Collab, to measure the level of maturity of a company’s Customer Experience Management. Just answer a few questions about the way you engage with your target audience and automatically receive a free report with recommendations for future decisions.
Webinar: Modern Workplace trends with Collab & Microsoft
‘People, places, processes’ is the motto proposed by Microsoft to guide us through this webinar called Contact Centers in a Modern Workplace – Hybrid Strategies
What’s new in OneContact Agent?
At Collab, our motto is to not onlyoffer a better customer experience, but also provide the most suitable digital tools
7 ways Agent Scripting can boost your business CX
Data-driven contact centers are customer-focused and make the most of Big Data.
Collab awarded ISV Partner of the Year Award by Microsoft
Microsoft recognized Collab as ISV Partner of the Year 2021 for Portugal, acknowledging outstanding achievements and innovations
The 3 keys of Big Data to Boost Call Center Efficiency
Data-driven contact centers are customer-focused and make the most of Big Data.
Top 9 must haves for cloud contact center transition
Hundreds of clients trust Nubitalk, a cloud contact center solution designed to make business of all sizes thrive in customer experience.
Millennials and Brands: How to Appeal and Communicate
When deciding how to appeal and communicate with millennials, it is important to consider that they make up one-fourth of the population, include 79 million people, and have 170 billion in annual purchasing power.
What’s new in Microsoft Dynamics 2021
New features and latest updates in Microsoft Dynamics 365 including Sales, Marketing, CDP and contact center integration
Why Customer Service matters in retail
Customer service is about appealing to and satisfying consumer wants and needs, developing personal relationships with customers.
What’s new in Gamification: level up your contact center with add-ons
Bringing game dynamics into a contact center transform agents and supervisor’s work for the better. Find out what’s new on Gamification
NPS for Contact Centers
Measuring customer satisfaction and assessing their experience is an important point for any contact center. That’s when NPS for Contact Centers steps in. NPS means Net Promoter Score and it’s a metric that assesses customer satisfaction.
Webinar: Knowledge-as-a-Service: how to revolutionize CX with ready to use bots
Bots propel many benefits for customer service and customers love them. There’s a challenge most companies face: how can we feed the bot the knowledge
One year with Lumine
In March 2020, Collab entered into a new ecosystem of innovative companies.
ollab’s story is rich in innovation and growth.
Managed Services & Hypercare For Contact Centers
Introducing the possibilities of Collab support and maintenance team.
Managing a contact center ecosystem is a complex matter
Reframing CX in finance: Contact Centers in banking, fintech & insurance
The financial vertical, including insurance companies, is leading many technological innovations within the customer support and contact center industries.
Webinar: Estratégias avançadas para cloud contact centers mais eficientes
Collab e a Microsoft juntam-se neste webinar para apresentar Estratégias para Cloud Contact Centers mais eficientes. Insights tecnológicos, casos de sucesso e estratégias e valências
Case Study – SFR Business launches Global Contact Center
SFR Business (group Altice France) is bringing innovation into France. They are about to launch their new contact center solution: Global Contact Center, powered by Collab.
A glimpse into our corporate culture
Collab is made of an incredible team of amazing, talented and innovative individuals. We show you all the time the fruits of our work and our software is conquering and delivering digital transformation across the world.
Collab new CEO and Lumine Group new SaaS leader
Collab announced today that Pedro Quintas was promoted from CEO to Sub Group Leader of Lumine Group. In addition, Pedro Rodrigues has also been promoted from Collab’s COO position to CEO. These leadership appointments are effective immediately.
Collab wins Top Contact Center Provider Award
Collab is a Top Contact Center Software Provider! This award is given to companies at the forefront of innovation on CX and technology
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