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Top 4 reasons to consider an omnichannel strategy
Modern customers expect the ability to contact you through their preferred channel, when requesting for information, or when they have an issue with...
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IDC & Collab
IDC has developed an assessment tool, together with Collab, to measure the level of maturity of a company’s Customer Experience Management. Just answer a few questions about the way you engage with your target audience and automatically receive a free report with recommendations for future decisions.
Top 4 reasons to consider an omnichannel strategy
Modern customers expect the ability to contact you through their preferred channel, when...
What exactly is a cloud contact center?
A Cloud Contact Center is an internet-based suite of tools and services for contact centers, that...
The top 4 positive impacts of AI in Contact Centers
Modern contact centers rely on Artificial Intelligence, or AI, for a better customer experience....
Keep the consistency of your service with Agent scripting
A script guides the agent through an inbound or outbound call. The agent receives the right...
Turning Work into a Game
A gamification experience is described by bringing game dynamics into the workplace, making...
Greener contact centers with cloud computing
Sustainability has already become a central topic for businesses across the world. Cloud computing...
Top 3 reasons to consider managed services for your Contact Center
Managed services is an umbrella term for an outsourcing arrangement with a technology partner. It...
Why choose skills-based routing
Skills-based routing aims to make customer service more efficient and assertive, bringing the...
10 reasons to consider cloud contact center deployment
A cloud-based solution may surprise you with some great advantages. Setting up an on-premises...
Top 3 reasons why customer service matters
Far are the days a company only focused on making a sale without thinking about the whole customer...
Collab and WDS Mobile join forces to boost Telco customer experience
We are excited to announce the strategic go-to-market integration of WDS Mobile and Collab!
AI Powered Contact Centers – what’s trending?
Bots, Speech Analytics, Sentiment Score, Intents. In the CX industry the level is up – will your company be part of the game or just a spectator? Read more…
Webinar: Agent Scripting
Creating scripts is easier with Collab, thus simplifying your workflow and enhancing business compliance
Webinar: Modern Workplace trends with Collab & Microsoft
‘People, places, processes’ is the motto proposed by Microsoft to guide us through this webinar called Contact Centers in a Modern Workplace – Hybrid Strategies
What’s new in OneContact Agent?
At Collab, our motto is to not onlyoffer a better customer experience, but also provide the most suitable digital tools
7 ways Agent Scripting can boost your business CX
Data-driven contact centers are customer-focused and make the most of Big Data.
Collab awarded ISV Partner of the Year Award by Microsoft
Microsoft recognized Collab as ISV Partner of the Year 2021 for Portugal, acknowledging outstanding achievements and innovations
The 3 keys of Big Data to Boost Call Center Efficiency
Data-driven contact centers are customer-focused and make the most of Big Data.
Millennials and Brands: How to Appeal and Communicate
When deciding how to appeal and communicate with millennials, it is important to consider that they make up one-fourth of the population, include 79 million people, and have 170 billion in annual purchasing power.
What’s new in Microsoft Dynamics 2021
New features and latest updates in Microsoft Dynamics 365 including Sales, Marketing, CDP and contact center integration
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