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How cloud computing is turning contact centers more sustainable
Lower carbon footprint, less energy consumption and diminished electronic waste are some of the benefits of cloud computing when compared to...
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Ebooks & Guides
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IDC & Collab
IDC has developed an assessment tool, together with Collab, to measure the level of maturity of a company’s Customer Experience Management. Just answer a few questions about the way you engage with your target audience and automatically receive a free report with recommendations for future decisions.
OneContact CC, fully compatible with Citrix
OneContact CC is now fully compatible with Citrix, making Collab the first enterprise-grade Contact Center provider to be Citrix Ready.
PBX app redesign, CIH new features & more
Product novelties and tech updates from Collab, including new PBX app, OneContact CC news, instant messaging upgrades and CIH
How cloud computing is turning contact centers more sustainable
Lower carbon footprint, less energy consumption and diminished electronic waste are some of the benefits of cloud computing when compared to traditional data centers. In fact, the cloud has impressive sustainability benefits. The cloud is driving more sustainable...
Google Cloud powers AI Collab Contact Center solutions
Google Cloud ehances the contact center solutions of Collab with artificial intelligence technologies, speech analytics and more
CLUDO – CASE STUDY
"The other vendors are still stuck in the old business model of onsite sales, they are not ready to be flexible both from a technical and business perspective." Aleksander Wiercinski, CEO, Cludo- SummaryCludo is a Polish Contact Center provider specialized in offering...
Case Study 1Stream
1Stream decided to migrate from on premises to the cloud with Collab, and they are now a leading provider. This Case study 1Stream demonstrates how
Have you tried Skills Based Routing?
How does skills based routing works? Find out the right routing strategy for your business and learn how to implement it with OneContact CC
Bots and AI in Contact Centers
Artificial intelligence technologies are the next wave of innovation in the contact center industry and bots are changing the scenario
eBook Customer Journey Trends
This eBook portraits a client’s journey throughout the several customer care channels. Inbound, Outbound and AI are some of the highlights
Self Service Customer Support & bots: Everything you need to know
Self-service options give customers faster solutions. A bot with Artificial Intelligence is capable of resolving more than 70% of customer queries.
Webinar: How automation can improve customer engagement
Successful companies ally powerful contact center software within their CRM. The potential of having them integrated instead of using each one as a stand-alone solution is huge. On top of it, the Robotic Process Automation powered by Dynamics opens new doors to...
Millennium BCP, Vodafone and others: How they are dealing with remote work
Millennium bcp bank, ManpowerGroup, Majorel and Vodafone explain how their contact centers are thriving in telework. We have compiled all the testimonials and key points in this article.
Top 8 reasons to move your contact center to the cloud
Cloud contact centers have many advantages and are adaptable to any business size and goals. Here’s the benefits of the cloud and why you should use it
How to choose the best Contact Center Software: 6 key factors
1. What’s Contact Center Software? The primary goal of any contact center software solution is to route customer contacts to the best agents available and keep a record of those interactions. The simplest – and original – function of this type of software tool is to...
The 5 Call Centers KPIs that you should be tracking
Let’s focus on the 5 metrics that should be a part of Contact Centers analysis. FCR, NPS and call center KPIs important to control and boost efficiency
Collab and Khomp form technology partnership in the Contact Center Market
Collab and Khomp, a leader in innovative hardware and technologies for the Brazilian telecommunication market, announced a technology partnership that enables users to benefit from a combination of both solutions. The tests performed to the equipment confirm...
COLLAB ACADEMY 2020
Announcing the Training Session Plan for 2020, where partners can access and subscribe to training modules regarding our product portfolio. Collab Academy 2020 includes classrooms and online webinars.
Collab wins funding for Artificial Intelligence project
Collab is distinguished with European funding for developing a tech project with Artificial Intelligence and Automation for Contact Centers
Types of Dialers for Call Centers
Learn about the 3 types of dialers and understand which dialer is the best for your outbound marketing campaigns. With pros & cons
How Facebook and WhatsApp are changing customer experience
WhatsApp users send roughly 65 billion messages daily. The data is clear: messaging apps are shaping customer experience and opening opportunities
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