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Contact Centers in the healthcare industry
A call center is a patient’s primary platform of communication with any healthcare establishment. These businesses are flooded with people seeking...
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IDC & Collab
IDC has developed an assessment tool, together with Collab, to measure the level of maturity of a company’s Customer Experience Management. Just answer a few questions about the way you engage with your target audience and automatically receive a free report with recommendations for future decisions.
Contact Centers in the healthcare industry
A call center is a patient’s primary platform of communication with any healthcare establishment....
Case Study: Hearing-Impaired Community
Customers with disabilities are simply customers, who also may have to interact with a company or...
Top 5 Contact Center Trends that will still stick around in 2023
The evolution of technology has been significant in the past few years, and that can also be...
A glimpse of the Arch Summit 2022
Collab was present at the Arch Summit 2022 along with some sister companies. Booth 9C70...
White Paper: Contact Centers’ Survivability in Catastrophic Scenarios
Get Our White Paper There are multiple reasons for your contact...
Sentiment Analysis: does a bot know how you feel?
Humans can easily interpret emotions and feelings. Social and emotional intelligence are automatic...
Celebrating Collab’s journey with Vodafone at the Arch Summit
Collab has been on a long journey with Vodafone, since the early days. Vodafone Portugal became...
Understanding the top benefits of IVR
Interactive Voice Response (IVR) is an automated system created to help customers who dial in. The...
Arch Summit 2022: Collab amongst top tech players!
As previously announced, Collab will be present at the Arch Summit 2022, in Luxembourg. The event...
Preparing for disaster recovery from scratch!
A DR plan is something that cannot be implemented overnight. A typical DR project can take...
Arch Summit is back: meet Collab at this flagship tech event!
Collab will be participating in the Arch Summit, on the 26th and 27th of October. The tech event...
How Collab uses and adapts Microsoft Azure technology to overcome the challenges of a disaster
We have previously talked about catastrophes and disaster recovery (DR) and what it takes to...
AI can reduce business costs: myth or reality?
You are probably unsure whether artificial intelligence (AI) fits your business or not. And you...
Top Gamification tips to take your employees’ satisfaction to a new level!
Managing agents’ motivation is challenging and not easy! For this reason, it is essential to...
When should a DR Plan be activated?
A Disaster Recovery Plan (DRP) is one of those important things a company must have but hopes to...
Is your IT team ready for disaster recovery?
Disasters, whether natural disasters or system failures, always come without warning, and can...
CRM integration and top 4 reasons it is a must-have!
While contact center solutions help with the calling campaigns, the CRM system is used to provide...
Your guide to improving the top 5 Call Centers’ KPIs
Most supervisors and managers keep track of so many KPIs that it ends up being overwhelming. It is...
Cloud Contact Center Vs On-prem Solutions
We know that there are several differences between on-prem solutions and a cloud environment. Each...
Chatbots: time to enhance your customer service
The importance of providing excellent customer service is unquestionable. The pressure companies...
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