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Webinar: Humanize your bots with ChatGPT and improve CX
Want to now more about ChatGPT for contact centers? We are excited to announce that a new webinar is coming soon! Join us for this informative...
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IDC & Collab
IDC has developed an assessment tool, together with Collab, to measure the level of maturity of a company’s Customer Experience Management. Just answer a few questions about the way you engage with your target audience and automatically receive a free report with recommendations for future decisions.
Webinar: Humanize your bots with ChatGPT and improve CX
Want to now more about ChatGPT for contact centers? We are excited to announce that a new webinar...
Top reasons why customer service matters
Far are the days a company only focused on making a sale without thinking about the whole customer...
AI in Contact Centers
Artificial intelligence technologies are the next wave of innovation in the contact center industry and bots are changing the scenario
Types of Dialers for Call Centers
Learn about the 3 types of dialers and understand which dialer is the best for your outbound marketing campaigns. With pros & cons
How Social Media is changing Customer Experience
WhatsApp users send roughly 65 billion messages daily. The data is clear: messaging apps are shaping customer experience and opening opportunities
How integrating CRM with contact center software enhances customer service
Customer relationship management (CRM) integrations can be an incredibly powerful tool for contact...
5 Ways in which WFO boosts employee engagement
Employee engagement is a critical aspect of workforce optimization that can significantly impact...
Contact Centers for utilities and energy providers
Contact centers are key for utilities and energy providers. These centers are expected to offer...
How cloud contact centers improve CX
Cloud contact centers have become increasingly popular in recent years, as they offer a number of...
Managed Services & Hypercare For Contact Centers
Introducing the possibilities of Collab support and maintenance team.
Managing a contact center ecosystem is a complex matter
How to choose the best Contact Center Software: 6 key factors
Choosing the best contact center software is crucial for any business. Every day, customers reach...
4 CX trends in the healthcare industry
Some wonder why customer experience (CX) is so important, but the truth is that consumers are more...
Increase employee engagement with Gamification
Gamification is a growing trend in employee engagement. It stimulates employees to reach certain...
CX: una nueva realidad
Last week, Collab visited their partner Cirion Technologies, in Argentina. The goal was to join...
Contact Centers in the healthcare industry
A call center is a patient’s primary platform of communication with any healthcare establishment....
Case Study: Hearing-Impaired Community
Customers with disabilities are simply customers, who also may have to interact with a company or...
Top 5 Contact Center Trends that will still stick around in 2023
The evolution of technology has been significant in the past few years, and that can also be...
A glimpse of the Arch Summit 2022
Collab was present at the Arch Summit 2022 along with some sister companies. Booth 9C70...
White Paper: Contact Centers’ Survivability in Catastrophic Scenarios
Get Our White Paper There are multiple reasons for your contact...
Sentiment Analysis: does a bot know how you feel?
Humans can easily interpret emotions and feelings. Social and emotional intelligence are automatic...
Celebrating Collab’s journey with Vodafone at the Arch Summit
Collab has been on a long journey with Vodafone, since the early days. Vodafone Portugal became...
Understanding the top benefits of IVR
Interactive Voice Response (IVR) is an automated system created to help customers who dial in. The...
Arch Summit 2022: Collab amongst top tech players!
As previously announced, Collab will be present at the Arch Summit 2022, in Luxembourg. The event...
Preparing for disaster recovery from scratch!
A DR plan is something that cannot be implemented overnight. A typical DR project can take...
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