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IDC & Collab

IDC has developed an assessment tool, together with Collab, to measure the level of maturity of a company’s Customer Experience Management. Just answer a few questions about the way you engage with your target audience and automatically receive a free report with recommendations for future decisions.

AI in Contact Centers

AI in Contact Centers

Artificial intelligence technologies are the next wave of innovation in the contact center industry and bots are changing the scenario

Types of Dialers for Call Centers

Types of Dialers for Call Centers

Learn about the 3 types of dialers and understand which dialer is the best for your outbound marketing campaigns. With pros & cons

CX: una nueva realidad

CX: una nueva realidad

Last week, Collab visited their partner Cirion Technologies, in Argentina. The goal was to join...


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