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IDC & Collab

IDC has developed an assessment tool, together with Collab, to measure the level of maturity of a company’s Customer Experience Management. Just answer a few questions about the way you engage with your target audience and automatically receive a free report with recommendations for future decisions.

How cloud computing is turning contact centers more sustainable

How cloud computing is turning contact centers more sustainable

Lower carbon footprint, less energy consumption and diminished electronic waste are some of the benefits of cloud computing when compared to traditional data centers. In fact, the cloud has impressive sustainability benefits. The cloud is driving more sustainable...

CLUDO – CASE STUDY

CLUDO – CASE STUDY

"The other vendors are still stuck in the old business model of onsite sales, they are not ready to be flexible both from a technical and business perspective." Aleksander Wiercinski, CEO, Cludo- SummaryCludo is a Polish Contact Center provider specialized in offering...

Case Study 1Stream

Case Study 1Stream

1Stream decided to migrate from on premises to the cloud with Collab, and they are now a leading provider. This Case study 1Stream demonstrates how

Bots and AI in Contact Centers

Bots and AI in Contact Centers

Artificial intelligence technologies are the next wave of innovation in the contact center industry and bots are changing the scenario

eBook Customer Journey Trends

eBook Customer Journey Trends

This eBook portraits a client’s journey throughout the several customer care channels. Inbound, Outbound and AI are some of the highlights

Webinar: How automation can improve customer engagement

Webinar: How automation can improve customer engagement

Successful companies ally powerful contact center software within their CRM. The potential of having them integrated instead of using each one as a stand-alone solution is huge. On top of it, the Robotic Process Automation powered by Dynamics opens new doors to...

How to choose the best Contact Center Software: 6 key factors

How to choose the best Contact Center Software: 6 key factors

1. What’s Contact Center Software? The primary goal of any contact center software solution is to route customer contacts to the best agents available and keep a record of those interactions. The simplest – and original – function of this type of software tool is to...

COLLAB ACADEMY 2020

COLLAB ACADEMY 2020

Announcing the Training Session Plan for 2020, where partners can access and subscribe to training modules regarding our product portfolio. Collab Academy 2020 includes classrooms and online webinars.

Types of Dialers for Call Centers

Types of Dialers for Call Centers

Learn about the 3 types of dialers and understand which dialer is the best for your outbound marketing campaigns. With pros & cons

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