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Case Study: Aon

Case Study: Aon

“The UX of this new technology ensures seamless, customer-focused interactions that have improved...

NPS for Contact Centers

NPS for Contact Centers

Measuring customer satisfaction and assessing their experience is an important point for any contact center. That’s when NPS for Contact Centers steps in. NPS means Net Promoter Score and it’s a metric that assesses customer satisfaction.

AI in Contact Centers

AI in Contact Centers

Artificial intelligence technologies are the next wave of innovation in the contact center industry and bots are changing the scenario

Types of Dialers for Call Centers

Types of Dialers for Call Centers

Learn about the 3 types of dialers and understand which dialer is the best for your outbound marketing campaigns. With pros & cons

IDC & Collab

IDC has developed an assessment tool, together with Collab, to measure the level of maturity of a company's Customer Experience Management. Just answer a few questions about the way you engage with your target audience and automatically receive a free report with recommendations for future decisions.