Resources

Company News

& Updates

What’s new in Microsoft Dynamics 2021

New features and latest updates in Microsoft Dynamics 365 including Sales, Marketing, CDP and contact center integration

What's New

Events

Ebooks & Guides

Webinars

IDC & Collab

IDC has developed an assessment tool, together with Collab, to measure the level of maturity of a company’s Customer Experience Management. Just answer a few questions about the way you engage with your target audience and automatically receive a free report with recommendations for future decisions.

Generate Report→

Millennials and Brands: How to Appeal and Communicate

When deciding how to appeal and communicate with millennials, it is important to consider that they make up one-fourth of the population, include 79 million people, and have 170 billion in annual purchasing power.

What’s new in Microsoft Dynamics 2021

New features and latest updates in Microsoft Dynamics 365 including Sales, Marketing, CDP and contact center integration

Why Customer Service matters in retail

Customer service is about appealing to and satisfying consumer wants and needs, developing personal relationships with customers.

What’s new in Gamification: level up your contact center with add-ons

Bringing game dynamics into a contact center transform agents and supervisor’s work for the better. Find out what’s new on Gamification

NPS for Contact Centers

Measuring customer satisfaction and assessing their experience is an important point for any contact center. That’s when NPS for Contact Centers steps in. NPS means Net Promoter Score and it’s a metric that assesses customer satisfaction.

Webinar: Knowledge-as-a-Service: how to revolutionize CX with ready to use bots

Bots propel many benefits for customer service and customers love them. There’s a challenge most companies face: how can we feed the bot the knowledge

One year with Lumine

In March 2020, Collab entered into a new ecosystem of innovative companies.
ollab’s story is rich in innovation and growth.

Managed Services & Hypercare For Contact Centers

Introducing the possibilities of Collab support and maintenance team.
Managing a contact center ecosystem is a complex matter

Reframing CX in finance: Contact Centers in banking, fintech & insurance

The financial vertical, including insurance companies, is leading many technological innovations within the customer support and contact center industries.

Webinar: Estratégias avançadas para cloud contact centers mais eficientes

Collab e a Microsoft juntam-se neste webinar para apresentar Estratégias para Cloud Contact Centers mais eficientes. Insights tecnológicos, casos de sucesso e estratégias e valências

Case Study – SFR Business launches Global Contact Center

SFR Business (group Altice France) is bringing innovation into France. They are about to launch their new contact center solution: Global Contact Center, powered by Collab.

A glimpse into our corporate culture

Collab is made of an incredible team of amazing, talented and innovative individuals. We show you all the time the fruits of our work and our software is conquering and delivering digital transformation across the world.

Collab new CEO and Lumine Group new SaaS leader

Collab announced today that Pedro Quintas was promoted from CEO to Sub Group Leader of Lumine Group. In addition, Pedro Rodrigues has also been promoted from Collab’s COO position to CEO. These leadership appointments are effective immediately.

Collab wins Top Contact Center Provider Award

Collab is a Top Contact Center Software Provider! This award is given to companies at the forefront of innovation on CX and technology

SFR Business launches Global Contact Center, powered by Collab

SFR launches a contact center solution in France, based on software of Collab. This omnichannel customer relationship management offer is accessible from anywhere