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NEWS & EVENTSCollab at APCC Norte 2026A recap of the APCC Norte 2026, and what Collab brought to the stage:the Marketing Lab use case, AI Studio and what we heard from the CX community.Read More
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CASE STUDYMarketing Lab - Virtual AgentsVirtual Agents case study: Marketing Lab answers every buyer call with Collab AI Studio on OneContact CC. Live in 2 weeks, 15 agents by August.Read More
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NEWS & EVENTSCirion and Collab in LimaCirion and Collab brought together Contact Center and CX leaders in Lima for an executive workshop on AI-powered Contact Center software.Read More
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NEWS & EVENTSCollab at CX Tech DayContact Center and CX leaders met for CX Tech Day 2026. It calls itself the leading event for customer experience technology. Read More
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Product UpdatesRelease highlights: Mid-Year 2026 Eighteen features shipped across Q1 and Q2 2026 to help you deliver better customer service.Read More
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NEWS & EVENTSEvent Recap2026 has kept us on the road. Trade show floors, live demos, conversations with CX teams. Here is where we have been, and where we are heading next. Read More
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WEBINARCustomer Experience starts with more productive teamsThe quality of the customer experience depends on the information teams have at hand and how fast they can act on it. Read More
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NEWS & EVENTSMeet Collab at MWC Barcelona 2026Collab will showcase our AI-driven contact center platform with a human touch within Lumine Group’s exhibition space, showing how it adapts to your needs.Read More
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TECH SPECSPRODUCT
SHEETSExplore our comprehensive range of product sheets to learn more about our solutions and offerings.SEE MORE
SHEETSExplore our comprehensive range of product sheets to learn more about our solutions and offerings.SEE MORE
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WEBINARHumanize your bots with ChatGPT and improve CXTogether with Microsoft, we shared some insights on how ChatGPT can be a game-changer for contact centers.Read More
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eBOOKImprove your Contact Center Experiences with OneContact CCThis eBook unveils the transformative potential of OneContact CC in revolutionizing experiences within the contact center.Read More
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eBOOKHow to launch a successful Contact Center in 5 stepsThis eBook covers five key steps to consider when launching a contact center for better performance and productivity.Read More
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CASE STUDYMedHelp | Nurse Triage at Scale on Collab Contact CenterMedHelp answers around 3 million healthcare advisory calls a year, 24/7, with 285 licensed nurses across Sweden and Finland, on Collab Contact Center technology.READ MORE
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NEWS & EVENTSCollab Joins the Lumine Group at MWC 2025We are pleased to collaborate with our Lumine Group sister companies to highlight our combined strength, innovation, and expertise.Read More
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CASE STUDYAdvanceCare | NLP Bot and Salesforce An NLP Bot on the IVR filters 70% of calls in one AdvanceCare campaign. Salesforce integration puts customer data in agents' hands. 4/5 rating from AdvanceCare.READ MORE
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CASE STUDYVodafone – GamificationVodafone is rolling out an extensive gamification solution to all of its contact centres in Portugal, following a successful proof-of-concept period that surpassed expectations. READ MORE
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CASE STUDYCollab – GamificationCollab’s R&D team became the testing ground for its own gamification engine. Over six months, they participated in structured, goal-driven challenges aligned with real objectives: mission completions, quality tasks, and performance milestones.READ MORE
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CASE STUDYGobierno de Mendoza | Omnichannel Citizen ServiceHow the Province of Mendoza, Argentina, unified phone, Facebook, WhatsApp and web voice calls on OneContact CC, with self-service and smart routing. Delivered by Cirion.Read More
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CASE STUDYCludo - CCaaS with OneContact CCHow Cludo built a Contact Center as a Service business on OneContact CC and OneContact WFO and became the largest CCaaS provider in Poland, with 1,000 seats.Read More