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CollabINspire 2020

CollabINspire 2020

An online event for partners and selected clients onlyJoin us on November 26thTogether, we are stronger. Every year, Collab dedicates an event to...

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IDC & Collab

IDC has developed an assessment tool, together with Collab, to measure the level of maturity of a company’s Customer Experience Management. Just answer a few questions about the way you engage with your target audience and automatically receive a free report with recommendations for future decisions.

CollabINspire 2020

CollabINspire 2020

An online event for partners and selected clients onlyJoin us on November 26thTogether, we are stronger. Every year, Collab dedicates an event to celebrate our ecosystem of partners and clients. That event, the great CollabXperience, had a setback this year. As you...

How cloud computing is turning contact centers more sustainable

How cloud computing is turning contact centers more sustainable

Lower carbon footprint, less energy consumption and diminished electronic waste are some of the benefits of cloud computing when compared to traditional data centers. In fact, the cloud has impressive sustainability benefits. The cloud is driving more sustainable...

CLUDO – CASE STUDY

CLUDO – CASE STUDY

Kindly note that this page was translated automatically. You may notice some anomalies."The other vendors are still stuck in the old business model of onsite sales, they are not ready to be flexible both from a technical and business perspective." Aleksander...

Case Study 1Stream

Case Study 1Stream

1Stream decided to migrate from on premises to the cloud with Collab, and they are now a leading provider. This Case study 1Stream demonstrates how

Bots and AI in Contact Centers

Bots and AI in Contact Centers

Artificial intelligence technologies are the next wave of innovation in the contact center industry and bots are changing the scenario

eBook Customer Journey Trends

eBook Customer Journey Trends

This eBook portraits a client’s journey throughout the several customer care channels. Inbound, Outbound and AI are some of the highlights

Webinar: How automation can improve customer engagement

Webinar: How automation can improve customer engagement

Successful companies ally powerful contact center software within their CRM. The potential of having them integrated instead of using each one as a stand-alone solution is huge. On top of it, the Robotic Process Automation powered by Dynamics opens new doors to...

How to choose the best Contact Center Software: 6 key factors

How to choose the best Contact Center Software: 6 key factors

1. What’s Contact Center Software? The primary goal of any contact center software solution is to route customer contacts to the best agents available and keep a record of those interactions. The simplest – and original – function of this type of software tool is to...

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