Company News & Updates
Ebooks & Guides
IDC & Collab
IDC has developed an assessment tool, together with Collab, to measure the level of maturity of a company’s Customer Experience Management. Just answer a few questions about the way you engage with your target audience and automatically receive a free report with recommendations for future decisions.
OneContact CC is now fully compatible with Citrix, making Collab the first enterprise-grade Contact Center provider to be Citrix Ready.
Num momento em que o trabalho remoto regista níveis de utilização sem precedentes, surge um desafio às empresas: como tirar partido das valências tecnológicas?A APCC (Associação Portuguesa de Contact Centers) disponibilizou um webinar com o apoio da Collab. O tema é...
An online event for partners and selected clients onlyJoin us on November 26thTogether, we are stronger. Every year, Collab dedicates an event to celebrate our ecosystem of partners and clients. That event, the great CollabXperience, had a setback this year. As you...
TORONTO, OCTOBER 27, 2020—Volaris Group (“Volaris”) today announced Lumine Group (“Lumine”), a new brand for its Communications & Media Portfolio. Lumine will build on Volaris’ success in the communications and media vertical. “Lumine’s vision is to create a...
Product novelties and tech updates from Collab, including new PBX app, OneContact CC news, instant messaging upgrades and CIH
Lower carbon footprint, less energy consumption and diminished electronic waste are some of the benefits of cloud computing when compared to traditional data centers. In fact, the cloud has impressive sustainability benefits. The cloud is driving more sustainable...
Google Cloud ehances the contact center solutions of Collab with artificial intelligence technologies, speech analytics and more
Kindly note that this page was translated automatically. You may notice some anomalies."The other vendors are still stuck in the old business model of onsite sales, they are not ready to be flexible both from a technical and business perspective." Aleksander...
1Stream decided to migrate from on premises to the cloud with Collab, and they are now a leading provider. This Case study 1Stream demonstrates how
How does skills based routing works? Find out the right routing strategy for your business and learn how to implement it with OneContact CC
Artificial intelligence technologies are the next wave of innovation in the contact center industry and bots are changing the scenario
This eBook portraits a client’s journey throughout the several customer care channels. Inbound, Outbound and AI are some of the highlights
Self-service options give customers faster solutions. A bot with Artificial Intelligence is capable of resolving more than 70% of customer queries.
Successful companies ally powerful contact center software within their CRM. The potential of having them integrated instead of using each one as a stand-alone solution is huge. On top of it, the Robotic Process Automation powered by Dynamics opens new doors to...
Millennium bcp bank, ManpowerGroup, Majorel and Vodafone explain how their contact centers are thriving in telework. We have compiled all the testimonials and key points in this article.
Cloud contact centers have many advantages and are adaptable to any business size and goals. Here’s the benefits of the cloud and why you should use it
1. What’s Contact Center Software? The primary goal of any contact center software solution is to route customer contacts to the best agents available and keep a record of those interactions. The simplest – and original – function of this type of software tool is to...
Let’s focus on the 5 metrics that should be a part of Contact Centers analysis. FCR, NPS and call center KPIs important to control and boost efficiency
Collab and Khomp, a leader in innovative hardware and technologies for the Brazilian telecommunication market, announced a technology partnership that enables users to benefit from a combination of both solutions. The tests performed to the equipment confirm...
Collab is distinguished with European funding for developing a tech project with Artificial Intelligence and Automation for Contact Centers
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