The financial vertical, including insurance companies, is leading many technological innovations within the customer support and contact center industries.
Ebooks & Guides
IDC & Collab
IDC has developed an assessment tool, together with Collab, to measure the level of maturity of a company’s Customer Experience Management. Just answer a few questions about the way you engage with your target audience and automatically receive a free report with recommendations for future decisions.
Google Cloud ehances the contact center solutions of Collab with artificial intelligence technologies, speech analytics and more
"The other vendors are still stuck in the old business model of onsite sales, they are not ready...
1Stream decided to migrate from on premises to the cloud with Collab, and they are now a leading provider. This Case study 1Stream demonstrates how
How does skills based routing works? Find out the right routing strategy for your business and learn how to implement it with OneContact CC
Artificial intelligence technologies are the next wave of innovation in the contact center industry and bots are changing the scenario
This eBook portraits a client’s journey throughout the several customer care channels. Inbound, Outbound and AI are some of the highlights
Self-service options give customers faster solutions. A bot with Artificial Intelligence is capable of resolving more than 70% of customer queries.
- One Contact CC with Microsoft Dynamics 365. Successful companies ally powerful contact...
Millennium bcp bank, ManpowerGroup, Majorel and Vodafone explain how their contact centers are thriving in telework. We have compiled all the testimonials and key points in this article.
Cloud contact centers have many advantages and are adaptable to any business size and goals. Here’s the benefits of the cloud and why you should use it
1. What’s Contact Center Software? The primary goal of any contact center software solution is to...
Let’s focus on the 5 metrics that should be a part of Contact Centers analysis. FCR, NPS and call center KPIs important to control and boost efficiency
Collab and Khomp, a leader in innovative hardware and technologies for the Brazilian...
Collab is distinguished with European funding for developing a tech project with Artificial Intelligence and Automation for Contact Centers
Learn about the 3 types of dialers and understand which dialer is the best for your outbound marketing campaigns. With pros & cons
WhatsApp users send roughly 65 billion messages daily. The data is clear: messaging apps are shaping customer experience and opening opportunities
In this interview, Pedro Quintas shares his views on the development of Customer Experience and clarifies how Collab is incorporating Phygital strategies in a world where the physical and digital are intertwined.
"With the conclusion of the Gamification Proof of Concept, the goals were largely met and even...
"With the successful PBX migration to IP we have increased efficiency by more than 50%" Jakub...
“Edenred and Collab has been a very happy partnership. For the sales team, the efficiency and...
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