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IDC & Collab
IDC has developed an assessment tool, together with Collab, to measure the level of maturity of a company’s Customer Experience Management. Just answer a few questions about the way you engage with your target audience and automatically receive a free report with recommendations for future decisions.
Top 8 reasons to move your contact center to the cloud
Cloud contact centers have many advantages and are adaptable to any business size and goals. Here’s the benefits of the cloud and why you should use it
How to choose the best Contact Center Software: 6 key factors
1. What’s Contact Center Software? The primary goal of any contact center software solution is to...
The 5 Call Centers KPIs that you should be tracking
Let’s focus on the 5 metrics that should be a part of Contact Centers analysis. FCR, NPS and call center KPIs important to control and boost efficiency
Collab and Khomp form technology partnership in the Contact Center Market
Collab and Khomp, a leader in innovative hardware and technologies for the Brazilian...
Collab wins funding for Artificial Intelligence project
Collab is distinguished with European funding for developing a tech project with Artificial Intelligence and Automation for Contact Centers
Types of Dialers for Call Centers
Learn about the 3 types of dialers and understand which dialer is the best for your outbound marketing campaigns. With pros & cons
How Facebook and WhatsApp are changing customer experience
WhatsApp users send roughly 65 billion messages daily. The data is clear: messaging apps are shaping customer experience and opening opportunities
Phygital Customer Experience – Pedro Quintas
In this interview, Pedro Quintas shares his views on the development of Customer Experience and clarifies how Collab is incorporating Phygital strategies in a world where the physical and digital are intertwined.
Case Study Vodafone – Gamification
"With the conclusion of the Gamification Proof of Concept, the goals were largely met and even...
INTRUM JUSTITIA – CASE STUDY
"With the successful PBX migration to IP we have increased efficiency by more than 50%" Jakub...
Edenred Case Study
“Edenred and Collab has been a very happy partnership. For the sales team, the efficiency and...
Work from home: benefits of remote Contact Centers
Kindly note that this page was translated automatically. You may notice some anomalies.These are...
Webinar Cognitive Services – Speech Analytics & Sentiment Analysis
This webinar focuses on Cognitive Services, particularly on speech analytics and sentiment analysis. Held by Microsoft and Collab
COVID 19 – Best Practices on remote work Guide
Thanks to a secure, encrypted & cloud-based architecture supported by Microsoft Azure®, Collab...
CollabXperience’19 awards
CollabXperience it’s more than an event: it’s a celebration. A celebration of our partnerships....
CollabXperience’19 Event Recap
Event presentations, photos and recap video of CollabXperience’19. This annual event gathers partners from across the world
Collab wins GOLD at the APCC Annual Conference
Collab has been named a winner for the Best Awards and took home the Gold Technology trophy. The...
WhatsApp API Connector
he use of digital channels for customer support is rising and Whatsapp is becoming a dominant messaging player in most countries. Collab is officially announcing the release of a fully supported Whatsapp connector and API
COLLAB ACADEMY 2019
Sessions and courses about management and provisioning of our cloud-based contact center
Recap CollabXperience’18 – Embracing the future together
The second edition of CollabXperience took place at Eugénio de Almeida Foundation, in Évora, on...
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