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Unleashing the Power of ChatGPT in Contact Centers
In today's fast-paced digital landscape, providing exceptional customer experiences is paramount...
CollabXperience 2023: Celebrating Collab’s 20 Years!
After a challenging hiatus due to the global pandemic, we are thrilled to announce the...
Exploring Effective Routing Strategies
How does skills based routing works? Find out the right routing strategy for your business and learn how to implement it with OneContact CC
Empowering Customers with Self-Service Support & Chatbots
Self-service options give customers faster solutions. A bot with Artificial Intelligence is capable of resolving more than 70% of customer queries.
NPS for Contact Centers
Measuring customer satisfaction and assessing their experience is an important point for any contact center. That’s when NPS for Contact Centers steps in. NPS means Net Promoter Score and it’s a metric that assesses customer satisfaction.
Webinar: Humanize your bots with ChatGPT and improve CX
Want to know more about ChatGPT for contact centers? Together with Microsoft, we shared some...
Top reasons why customer service matters
Far are the days a company only focused on making a sale without thinking about the whole customer...
Types of Dialers for Call Centers
Learn about the 3 types of dialers and understand which dialer is the best for your outbound marketing campaigns. With pros & cons
How Social Media is changing Customer Experience
WhatsApp users send roughly 65 billion messages daily. The data is clear: messaging apps are shaping customer experience and opening opportunities
4 Reasons to subscribe to TAM Services today!
In the ever-evolving landscape of customer service, contact centers play a pivotal role in...
How integrating CRM with contact center software enhances customer service
Customer relationship management (CRM) integrations can be an incredibly powerful tool for contact...
5 Ways in which WFO boosts employee engagement
Employee engagement is a critical aspect of workforce optimization that can significantly impact...
Contact Centers for utilities and energy providers
Contact centers are key for utilities and energy providers. These centers are expected to offer...
How cloud contact centers improve CX
Cloud contact centers have become increasingly popular in recent years, as they offer a number of...
Managed Services & Hypercare For Contact Centers
Introducing the possibilities of Collab support and maintenance team.
Managing a contact center ecosystem is a complex matter
4 CX trends in the healthcare industry
Some wonder why customer experience (CX) is so important, but the truth is that consumers are more...
Increase employee engagement with Gamification
Gamification is a growing trend in employee engagement. It stimulates employees to reach certain...
CX: una nueva realidad
Last week, Collab visited their partner Cirion Technologies, in Argentina. The goal was to join...
Contact Centers in the healthcare industry
A call center is a patient’s primary platform of communication with any healthcare establishment....
Case Study: Hearing-Impaired Community
Customers with disabilities are simply customers, who also may have to interact with a company or...
Top 5 Contact Center Trends that will still stick around in 2023
The evolution of technology has been significant in the past few years, and that can also be...
A glimpse of the Arch Summit 2022
Collab was present at the Arch Summit 2022 along with some sister companies. Booth 9C70...
White Paper: Contact Centers’ Survivability in Catastrophic Scenarios
Get Our White Paper There are multiple reasons for your contact...
Sentiment Analysis: does a bot know how you feel?
Humans can easily interpret emotions and feelings. Social and emotional intelligence are automatic...
