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Ebooks & Guides
IDC & Collab
IDC has developed an assessment tool, together with Collab, to measure the level of maturity of a company’s Customer Experience Management. Just answer a few questions about the way you engage with your target audience and automatically receive a free report with recommendations for future decisions.
Cloud contact centers have many advantages and are adaptable to any business size and goals. Here’s the benefits of the cloud and why you should use it
1. What’s Contact Center Software? The primary goal of any contact center software solution is to...
Let’s focus on the 5 metrics that should be a part of Contact Centers analysis. FCR, NPS and call center KPIs important to control and boost efficiency
Collab and Khomp, a leader in innovative hardware and technologies for the Brazilian...
Collab is distinguished with European funding for developing a tech project with Artificial Intelligence and Automation for Contact Centers
Learn about the 3 types of dialers and understand which dialer is the best for your outbound marketing campaigns. With pros & cons
WhatsApp users send roughly 65 billion messages daily. The data is clear: messaging apps are shaping customer experience and opening opportunities
In this interview, Pedro Quintas shares his views on the development of Customer Experience and clarifies how Collab is incorporating Phygital strategies in a world where the physical and digital are intertwined.
"With the conclusion of the Gamification Proof of Concept, the goals were largely met and even...
"With the successful PBX migration to IP we have increased efficiency by more than 50%" Jakub...
“Edenred and Collab has been a very happy partnership. For the sales team, the efficiency and...
Kindly note that this page was translated automatically. You may notice some anomalies.These are...
This webinar focuses on Cognitive Services, particularly on speech analytics and sentiment analysis. Held by Microsoft and Collab
Thanks to a secure, encrypted & cloud-based architecture supported by Microsoft Azure®, Collab...
CollabXperience it’s more than an event: it’s a celebration. A celebration of our partnerships....
Event presentations, photos and recap video of CollabXperience’19. This annual event gathers partners from across the world
Collab has been named a winner for the Best Awards and took home the Gold Technology trophy. The...
he use of digital channels for customer support is rising and Whatsapp is becoming a dominant messaging player in most countries. Collab is officially announcing the release of a fully supported Whatsapp connector and API
Sessions and courses about management and provisioning of our cloud-based contact center
The second edition of CollabXperience took place at Eugénio de Almeida Foundation, in Évora, on...
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