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IDC & Collab

IDC has developed an assessment tool, together with Collab, to measure the level of maturity of a company’s Customer Experience Management. Just answer a few questions about the way you engage with your target audience and automatically receive a free report with recommendations for future decisions.

Types of Dialers for Call Centers

Types of Dialers for Call Centers

Learn about the 3 types of dialers and understand which dialer is the best for your outbound marketing campaigns. With pros & cons

Phygital Customer Experience – Pedro Quintas

Phygital Customer Experience – Pedro Quintas

In this interview, Pedro Quintas shares his views on the development of Customer Experience and clarifies how Collab is incorporating Phygital strategies in a world where the physical and digital are intertwined.

Edenred Case Study

Edenred Case Study

“Edenred and Collab has been a very happy partnership. For the sales team, the efficiency and...

CollabXperience’19 Event Recap

CollabXperience’19 Event Recap

Event presentations, photos and recap video of CollabXperience’19. This annual event gathers partners from across the world

WhatsApp API Connector

WhatsApp API Connector

he use of digital channels for customer support is rising and Whatsapp is becoming a dominant messaging player in most countries. Collab is officially announcing the release of a fully supported Whatsapp connector and API

COLLAB ACADEMY 2019

COLLAB ACADEMY 2019

Sessions and courses about management and provisioning of our cloud-based contact center

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