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Contact Centers in the healthcare industry

A call center is a patient’s primary platform of communication with any healthcare establishment. These businesses are flooded with people seeking...

What's New

Events

Ebooks & Guides

Webinars

IDC & Collab

IDC has developed an assessment tool, together with Collab, to measure the level of maturity of a company’s Customer Experience Management. Just answer a few questions about the way you engage with your target audience and automatically receive a free report with recommendations for future decisions.

Generate Report→

Webinar: Contact centers’ survivability in catastrophic scenarios

Collab and Microsoft have teamed up for a round-table discussion on contact centers’...

Dive into the benefits of Gamification!

Mixing game mechanics with work makes boring tasks more interesting, boosting employee’s...

Webinar: How to supercharge your Customer Experience using the Collab & WDS ecosystem

In this webinar, we presented to you the new combined ecosystem and how it supercharges the...

What are Managed Services for Contact Centers?

A Managed Service refers to a strategic partnership, where the MSP (Managed Service Provider)...

Top 4 reasons to consider an omnichannel strategy

Modern customers expect the ability to contact you through their preferred channel, when...

What exactly is a cloud contact center?

A Cloud Contact Center is an internet-based suite of tools and services for contact centers, that...

The top 4 positive impacts of AI in Contact Centers

Modern contact centers rely on Artificial Intelligence, or AI, for a better customer experience....

Keep the consistency of your service with Agent scripting

A script guides the agent through an inbound or outbound call. The agent receives the right...

Turning Work into a Game

A gamification experience is described by bringing game dynamics into the workplace, making...

Greener contact centers with cloud computing

Sustainability has already become a central topic for businesses across the world. Cloud computing...

Top 3 reasons to consider managed services for your Contact Center

Managed services is an umbrella term for an outsourcing arrangement with a technology partner. It...

Why choose skills-based routing

Skills-based routing aims to make customer service more efficient and assertive, bringing the...

10 reasons to consider cloud contact center deployment

A cloud-based solution may surprise you with some great advantages. Setting up an on-premises...

Top 3 reasons why customer service matters

Far are the days a company only focused on making a sale without thinking about the whole customer...

Collab and WDS Mobile join forces to boost Telco customer experience

We are excited to announce the strategic go-to-market integration of WDS Mobile and Collab!

AI Powered Contact Centers – what’s trending?

Bots, Speech Analytics, Sentiment Score, Intents. In the CX industry the level is up – will your company be part of the game or just a spectator? Read more…

Webinar: OneContact Agent Scripting

Creating scripts is easier with Collab, thus simplifying your workflow and enhancing business compliance

Webinar: Modern Workplace trends with Collab & Microsoft

‘People, places, processes’ is the motto proposed by Microsoft to guide us through this webinar called Contact Centers in a Modern Workplace – Hybrid Strategies

What’s new in OneContact Agent?

At Collab, our motto is to not onlyoffer a better customer experience, but also provide the most suitable digital tools

7 ways Agent Scripting can boost your business CX

Data-driven contact centers are customer-focused and make the most of Big Data.

Collab awarded ISV Partner of the Year Award by Microsoft

Microsoft recognized Collab as ISV Partner of the Year 2021 for Portugal, acknowledging outstanding achievements and innovations

The 3 keys of Big Data to Boost Call Center Efficiency

Data-driven contact centers are customer-focused and make the most of Big Data.

Millennials and Brands: How to Appeal and Communicate

When deciding how to appeal and communicate with millennials, it is important to consider that they make up one-fourth of the population, include 79 million people, and have 170 billion in annual purchasing power.