Resources

Company News

& Updates

Reframing CX in finance: Contact Centers in banking, fintech & insurance

The financial vertical, including insurance companies, is leading many technological innovations within the customer support and contact center industries.

What's New

Events

Ebooks & Guides

Webinars

IDC & Collab

IDC has developed an assessment tool, together with Collab, to measure the level of maturity of a company’s Customer Experience Management. Just answer a few questions about the way you engage with your target audience and automatically receive a free report with recommendations for future decisions.

Generate Report→

Google Cloud Powers Collab Contact Center Solutions

Google Cloud ehances the contact center solutions of Collab with artificial intelligence technologies, speech analytics and more

CLUDO – CASE STUDY

"The other vendors are still stuck in the old business model of onsite sales, they are not ready...

Case Study 1Stream

1Stream decided to migrate from on premises to the cloud with Collab, and they are now a leading provider. This Case study 1Stream demonstrates how

Have you tried Skills Based Routing?

How does skills based routing works? Find out the right routing strategy for your business and learn how to implement it with OneContact CC

Bots and AI in Contact Centers

Artificial intelligence technologies are the next wave of innovation in the contact center industry and bots are changing the scenario

eBook Customer Journey Trends

This eBook portraits a client’s journey throughout the several customer care channels. Inbound, Outbound and AI are some of the highlights

Self Service Customer Support & bots: Everything you need to know

Self-service options give customers faster solutions. A bot with Artificial Intelligence is capable of resolving more than 70% of customer queries.

Webinar: How automation can improve customer engagement

- One Contact CC with Microsoft Dynamics 365. Successful companies ally powerful contact...

Millennium BCP, Vodafone and others: How they are dealing with remote work

Millennium bcp bank, ManpowerGroup, Majorel and Vodafone explain how their contact centers are thriving in telework. We have compiled all the testimonials and key points in this article.

Top 8 reasons to move your contact center to the cloud

Cloud contact centers have many advantages and are adaptable to any business size and goals. Here’s the benefits of the cloud and why you should use it

How to choose the best Contact Center Software: 6 key factors

1. What’s Contact Center Software? The primary goal of any contact center software solution is to...

The 5 Call Centers KPIs that you should be tracking

Let’s focus on the 5 metrics that should be a part of Contact Centers analysis. FCR, NPS and call center KPIs important to control and boost efficiency

Collab and Khomp form technology partnership in the Contact Center Market

Collab and Khomp, a leader in innovative hardware and technologies for the Brazilian...

Collab wins funding for Artificial Intelligence project

Collab is distinguished with European funding for developing a tech project with Artificial Intelligence and Automation for Contact Centers

Types of Dialers for Call Centers

Learn about the 3 types of dialers and understand which dialer is the best for your outbound marketing campaigns. With pros & cons

How Facebook and WhatsApp are changing customer experience

WhatsApp users send roughly 65 billion messages daily. The data is clear: messaging apps are shaping customer experience and opening opportunities

Phygital Customer Experience – Pedro Quintas

In this interview, Pedro Quintas shares his views on the development of Customer Experience and clarifies how Collab is incorporating Phygital strategies in a world where the physical and digital are intertwined.