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Top 9 must haves for cloud contact center transition
Hundreds of clients trust Nubitalk, a cloud contact center solution designed to make business of all sizes thrive in customer experience.
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IDC & Collab
IDC has developed an assessment tool, together with Collab, to measure the level of maturity of a company’s Customer Experience Management. Just answer a few questions about the way you engage with your target audience and automatically receive a free report with recommendations for future decisions.
Collab wins APCC Award for the 9th year in a row
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CollabINspire brings together contact center experts from around the world
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OneContact CC, fully compatible with Citrix
OneContact CC is now fully compatible with Citrix, making Collab the first enterprise-grade Contact Center provider to be Citrix Ready.
Webinar teletrabalho nos contact centers: desafios para a supervisão e gestão
Num momento em que o trabalho remoto regista níveis de utilização sem precedentes, surge um...
Volaris Group introduces Lumine Group to focus on communications & media business
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PBX app redesign, CIH new features & more
Product novelties and tech updates from Collab, including new PBX app, OneContact CC news, instant messaging upgrades and CIH
How cloud computing is turning contact centers more sustainable
Lower carbon footprint, less energy consumption and diminished electronic waste are some of the...
Google Cloud Powers Collab Contact Center Solutions
Google Cloud ehances the contact center solutions of Collab with artificial intelligence technologies, speech analytics and more
CLUDO – CASE STUDY
"The other vendors are still stuck in the old business model of onsite sales, they are not ready...
Case Study 1Stream
1Stream decided to migrate from on premises to the cloud with Collab, and they are now a leading provider. This Case study 1Stream demonstrates how
Have you tried Skills Based Routing?
How does skills based routing works? Find out the right routing strategy for your business and learn how to implement it with OneContact CC
Bots and AI in Contact Centers
Artificial intelligence technologies are the next wave of innovation in the contact center industry and bots are changing the scenario
eBook Customer Journey Trends
This eBook portraits a client’s journey throughout the several customer care channels. Inbound, Outbound and AI are some of the highlights
Self Service Customer Support & bots: Everything you need to know
Self-service options give customers faster solutions. A bot with Artificial Intelligence is capable of resolving more than 70% of customer queries.
Webinar: How automation can improve customer engagement
- One Contact CC with Microsoft Dynamics 365. Successful companies ally powerful contact...
Millennium BCP, Vodafone and others: How they are dealing with remote work
Millennium bcp bank, ManpowerGroup, Majorel and Vodafone explain how their contact centers are thriving in telework. We have compiled all the testimonials and key points in this article.
Top 8 reasons to move your contact center to the cloud
Cloud contact centers have many advantages and are adaptable to any business size and goals. Here’s the benefits of the cloud and why you should use it
How to choose the best Contact Center Software: 6 key factors
1. What’s Contact Center Software? The primary goal of any contact center software solution is to...
The 5 Call Centers KPIs that you should be tracking
Let’s focus on the 5 metrics that should be a part of Contact Centers analysis. FCR, NPS and call center KPIs important to control and boost efficiency
Collab and Khomp form technology partnership in the Contact Center Market
Collab and Khomp, a leader in innovative hardware and technologies for the Brazilian...
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