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When should a DR Plan be activated?

A Disaster Recovery Plan (DRP) is one of those important things a company must have but hopes to never need to use. A well-defined plan will let...

What's New

Events

Ebooks & Guides

Webinars

IDC & Collab

IDC has developed an assessment tool, together with Collab, to measure the level of maturity of a company’s Customer Experience Management. Just answer a few questions about the way you engage with your target audience and automatically receive a free report with recommendations for future decisions.

Generate Report→

Top 3 reasons to consider managed services for your Contact Center

Managed services is an umbrella term for an outsourcing arrangement with a technology partner. It...

Why choose skills-based routing

Skills-based routing aims to make customer service more efficient and assertive, bringing the...

10 reasons to consider cloud contact center deployment

A cloud-based solution may surprise you with some great advantages. Setting up an on-premises...

Top 3 reasons why customer service matters

Far are the days a company only focused on making a sale without thinking about the whole customer...

Collab and WDS Mobile join forces to boost Telco customer experience

We are excited to announce the strategic go-to-market integration of WDS Mobile and Collab!

AI Powered Contact Centers – what’s trending?

Bots, Speech Analytics, Sentiment Score, Intents. In the CX industry the level is up – will your company be part of the game or just a spectator? Read more…

Webinar: Agent Scripting

Creating scripts is easier with Collab, thus simplifying your workflow and enhancing business compliance

Webinar: Modern Workplace trends with Collab & Microsoft

‘People, places, processes’ is the motto proposed by Microsoft to guide us through this webinar called Contact Centers in a Modern Workplace – Hybrid Strategies

What’s new in OneContact Agent?

At Collab, our motto is to not onlyoffer a better customer experience, but also provide the most suitable digital tools

7 ways Agent Scripting can boost your business CX

Data-driven contact centers are customer-focused and make the most of Big Data.

Collab awarded ISV Partner of the Year Award by Microsoft

Microsoft recognized Collab as ISV Partner of the Year 2021 for Portugal, acknowledging outstanding achievements and innovations

The 3 keys of Big Data to Boost Call Center Efficiency

Data-driven contact centers are customer-focused and make the most of Big Data.

Millennials and Brands: How to Appeal and Communicate

When deciding how to appeal and communicate with millennials, it is important to consider that they make up one-fourth of the population, include 79 million people, and have 170 billion in annual purchasing power.

What’s new in Microsoft Dynamics 2021

New features and latest updates in Microsoft Dynamics 365 including Sales, Marketing, CDP and contact center integration

Why Customer Service matters in retail

Customer service is about appealing to and satisfying consumer wants and needs, developing personal relationships with customers.

What’s new in Gamification: level up your contact center with add-ons

Bringing game dynamics into a contact center transform agents and supervisor’s work for the better. Find out what’s new on Gamification

NPS for Contact Centers

Measuring customer satisfaction and assessing their experience is an important point for any contact center. That’s when NPS for Contact Centers steps in. NPS means Net Promoter Score and it’s a metric that assesses customer satisfaction.

Webinar: Knowledge-as-a-Service: how to revolutionize CX with ready to use bots

Bots propel many benefits for customer service and customers love them. There’s a challenge most companies face: how can we feed the bot the knowledge