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IDC & Collab

IDC has developed an assessment tool, together with Collab, to measure the level of maturity of a company’s Customer Experience Management. Just answer a few questions about the way you engage with your target audience and automatically receive a free report with recommendations for future decisions.

Phygital Customer Experience – Pedro Quintas

Phygital Customer Experience – Pedro Quintas

In this interview, Pedro Quintas shares his views on the development of Customer Experience and clarifies how Collab is incorporating Phygital strategies in a world where the physical and digital are intertwined.

Case Study Vodafone – Gamification

Case Study Vodafone – Gamification

"With the conclusion of the Gamification Proof of Concept, the goals were largely met and even surpassed, which is why we decided to go ahead with a full rollout." António Veiga, Head of Contact Center at Vodafone- SummaryVodafone is rolling out an extensive...

INTRUM JUSTITIA – CASE STUDY

INTRUM JUSTITIA – CASE STUDY

"With the successful PBX migration to IP we have increased efficiency by more than 50%" Jakub Molek, Intrum Justitia expert- SummaryIn association with Cludo, Collab has successfully implemented OneContact hybrid cloud solution for a contact center management at...

Edenred Case Study

Edenred Case Study

“Edenred and Collab has been a very happy partnership. For the sales team, the efficiency and speed of the sale increased. The Collab team has given a spectacular response throughout the implementation and facilitated the adaptation when changing tools” João Piaguaçu...

Work from home: benefits of remote Contact Centers

Work from home: benefits of remote Contact Centers

These are times of uncertainty and precaution. We all have been following the news about Coronavirus and its worldwide spreading. The question is how businesses are coping with the pandemic scenario and what companies can do to ensure business continuity and provide...

COVID 19 – Best Practices on remote work Guide

COVID 19 – Best Practices on remote work Guide

Thanks to a secure, encrypted & cloud-based architecture supported by Microsoft Azure®, Collab provides customer support in every situation and ensures business continuity during the pandemic scenario of CoronaVirus. We decided to demonstrate how we handling the...

CollabXperience’19 awards

CollabXperience’19 awards

CollabXperience it’s more than an event: it’s a celebration. A celebration of our partnerships. They challenge us to keep growing and drive our strategy forward. CollabXperience is an exclusive, invite-only event that gathers industry leading companies and experts for...

CollabXperience’19 Event Recap

CollabXperience’19 Event Recap

Event presentations, photos and recap video of CollabXperience’19. This annual event gathers partners from across the world

Collab wins GOLD at the APCC Annual Conference

Collab wins GOLD at the APCC Annual Conference

Collab has been named a winner for the Best Awards and took home the Gold Technology trophy. The award ceremony was presented by the Portuguese Contact Centers Association (APCC), during its 2019 Annual International Conference. The event took place on the 3rd of June...

WhatsApp API Connector

WhatsApp API Connector

he use of digital channels for customer support is rising and Whatsapp is becoming a dominant messaging player in most countries. Collab is officially announcing the release of a fully supported Whatsapp connector and API

COLLAB ACADEMY 2019

COLLAB ACADEMY 2019

Sessions and courses about management and provisioning of our cloud-based contact center

Recap CollabXperience’18 – Embracing the future together

Recap CollabXperience’18 – Embracing the future together

The second edition of CollabXperience took place at Eugénio de Almeida Foundation, in Évora, on September 19 and 20, 2018. There were 44 partner companies attending the event from 21 different countries, with a total of 150 participants – which reflects a 40% increase...

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