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Types of Dialers for Call Centers
Learn about the 3 types of dialers and understand which dialer is the best for your outbound marketing campaigns. With pros & cons
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IDC & Collab
IDC has developed an assessment tool, together with Collab, to measure the level of maturity of a company’s Customer Experience Management. Just answer a few questions about the way you engage with your target audience and automatically receive a free report with recommendations for future decisions.
AI can reduce business costs: myth or reality?
You are probably unsure whether artificial intelligence (AI) fits your business or not. And you...
Top Gamification tips to take your employees’ satisfaction to a new level!
Managing agents’ motivation is challenging and not easy! For this reason, it is essential to...
When should a DR Plan be activated?
A Disaster Recovery Plan (DRP) is one of those important things a company must have but hopes to...
Is your IT team ready for disaster recovery?
Disasters, whether natural disasters or system failures, always come without warning, and can...
CRM integration and top 4 reasons it is a must-have!
While contact center solutions help with the calling campaigns, the CRM system is used to provide...
Your guide to improving the top 5 Call Centers’ KPIs
Most supervisors and managers keep track of so many KPIs that it ends up being overwhelming. It is...
Cloud Contact Center Vs On-prem Solutions
We know that there are several differences between on-prem solutions and a cloud environment. Each...
Chatbots: time to enhance your customer service
The importance of providing excellent customer service is unquestionable. The pressure companies...
eBook: How to launch a successful Contact Center in 5 steps
This eBook portrays the 5 important steps to have in mind when considering launching a contact...
No agent scripts? 5 benefits your Contact Center is missing!
The benefits of adopting agent scripts are multiple! Agent scripting allows agents to process...
Webinar: Contact centers’ survivability in catastrophic scenarios
Collab and Microsoft have teamed up for a round-table discussion on contact centers’...
Dive into the benefits of Gamification!
Mixing game mechanics with work makes boring tasks more interesting, boosting employee’s...
Webinar: How to supercharge your Customer Experience using the Collab & WDS ecosystem
In this webinar, we presented to you the new combined ecosystem and how it supercharges the...
What are Managed Services for Contact Centers?
A Managed Service refers to a strategic partnership, where the MSP (Managed Service Provider)...
Top 4 reasons to consider an omnichannel strategy
Modern customers expect the ability to contact you through their preferred channel, when...
What exactly is a cloud contact center?
A Cloud Contact Center is an internet-based suite of tools and services for contact centers, that...
The top 4 positive impacts of AI in Contact Centers
Modern contact centers rely on Artificial Intelligence, or AI, for a better customer experience....
Keep the consistency of your service with Agent scripting
A script guides the agent through an inbound or outbound call. The agent receives the right...
Turning Work into a Game
A gamification experience is described by bringing game dynamics into the workplace, making...
Greener contact centers with cloud computing
Sustainability has already become a central topic for businesses across the world. Cloud computing...
Top 3 reasons to consider managed services for your Contact Center
Managed services is an umbrella term for an outsourcing arrangement with a technology partner. It...
Why choose skills-based routing
Skills-based routing aims to make customer service more efficient and assertive, bringing the...
10 reasons to consider cloud contact center deployment
A cloud-based solution may surprise you with some great advantages. Setting up an on-premises...
Top 3 reasons why customer service matters
Far are the days a company only focused on making a sale without thinking about the whole customer...
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