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IDC & Collab

IDC has developed an assessment tool, together with Collab, to measure the level of maturity of a company’s Customer Experience Management. Just answer a few questions about the way you engage with your target audience and automatically receive a free report with recommendations for future decisions.

Millennials and Brands: How to Appeal and Communicate

Millennials and Brands: How to Appeal and Communicate

When deciding how to appeal and communicate with millennials, it is important to consider that they make up one-fourth of the population, include 79 million people, and have 170 billion in annual purchasing power.

NPS for Contact Centers

NPS for Contact Centers

Measuring customer satisfaction and assessing their experience is an important point for any contact center. That’s when NPS for Contact Centers steps in. NPS means Net Promoter Score and it’s a metric that assesses customer satisfaction.

One year with Lumine

One year with Lumine

In March 2020, Collab entered into a new ecosystem of innovative companies.
ollab’s story is rich in innovation and growth.

A glimpse into our corporate culture

A glimpse into our corporate culture

Collab is made of an incredible team of amazing, talented and innovative individuals. We show you all the time the fruits of our work and our software is conquering and delivering digital transformation across the world.

Collab new CEO and Lumine Group new SaaS leader

Collab new CEO and Lumine Group new SaaS leader

Collab announced today that Pedro Quintas was promoted from CEO to Sub Group Leader of Lumine Group. In addition, Pedro Rodrigues has also been promoted from Collab’s COO position to CEO. These leadership appointments are effective immediately.


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