artificial intelligence Archives

Sentiment Analysis: does a bot know how you feel?

Humans can easily interpret emotions and feelings. Social and emotional intelligence are automatic to us, allowing us to react on instinct, respond with empathy, and connect with the other person—contributing to a flawless customer experience. Now, the question is:...

AI can reduce business costs: myth or reality?

All, Highlight, What's New

You are probably unsure whether artificial intelligence (AI) fits your business or not. And you might be concerned about the high cost of its development and implementation. However, a long-term goal that should not be ignored is the reduction in costs that may result...

The top 4 positive impacts of AI in Contact Centers

All, What's New

Modern contact centers rely on Artificial Intelligence, or AI, for a better customer experience. Live agents do not handle customers issues alone anymore. Today’s companies have evolved to integrate the latest technology along with human agents in order to increase...