The benefits of adopting agent scripts are multiple! Agent scripting allows agents to process calls efficiently and quickly, with predefined step-by-step questions and answers that can be used to troubleshoot or resolve issues in a structured and optimal way, without...
A script guides the agent through an inbound or outbound call. The agent receives the right prompts at the right time, making it easier to handle the conversations with customers. Agent Scripting guides the agent through each interaction by structuring, enriching, and...
