Cloud Contact Center Vs On-prem Solutions

Cloud Contact Center Vs On-prem Solutions

We know that there are several differences between on-prem solutions and a cloud environment. Each organization must weigh the pros and cons before deciding which one will be the perfect fit. In this article, we show you some key topics to consider when choosing the...
What exactly is a cloud contact center?

What exactly is a cloud contact center?

A Cloud Contact Center is an internet-based suite of tools and services for contact centers, that handles all inbound and outbound customer interactions for a company. These interactions happen in different channels, including phone, email, chat, and social media. As...
Greener contact centers with cloud computing

Greener contact centers with cloud computing

Sustainability has already become a central topic for businesses across the world. Cloud computing is allowing contact centers to go greener, and this is the time we should leverage the benefits of today’s technology in order to improve sustainability and reduce our...