


Webinar: Contact centers’ survivability in catastrophic scenarios
Tuesday, July 12th @ 3 pm WEST Spain 16h | France 16h | Germany 16h | Buenos Aires 11h | Brasilia 11h | Dubai 18h | South Africa 16h | Malaysia 22h | Singapore 22h Collab and Microsoft have teamed up for a round-table discussion on contact centers’ survivability. The...
What exactly is a cloud contact center?
A Cloud Contact Center is an internet-based suite of tools and services for contact centers, that handles all inbound and outbound customer interactions for a company. These interactions happen in different channels, including phone, email, chat, and social media. As...