contact center Archives

Types of Dialers for Call Centers

For Contact Centers, outbound marketing strategies are an opportunity to grow a loyal and satisfied customer base. The dialing mode must be adapted to the organization’s market niche and business goals. Learn about the 3 types of dialers for call centers and...

How to choose the best Contact Center Software: 6 key factors

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Choosing the best contact center software is crucial for any business. Every day, customers reach out with questions. In each inquiry lies an opportunity for your business to grow. But how do you choose the software that can meet all your business needs? Here are some...

Cloud Contact Center Vs On-prem Solutions

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We know that there are several differences between on-prem solutions and a cloud environment. Each organization must weigh the pros and cons before deciding which one will be the perfect fit. In this article, we show you some key topics to consider when choosing the...

eBook: How to launch a successful Contact Center in 5 steps

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This eBook portrays the 5 important steps to have in mind when considering launching a contact center. It reveals elements that should be analyzed and some add-ons that should be considered in order to boost your contact center’s performance and productivity. Some of...

What exactly is a cloud contact center?

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A Cloud Contact Center is an internet-based suite of tools and services for contact centers, that handles all inbound and outbound customer interactions for a company. These interactions happen in different channels, including phone, email, chat, and social media. As...