Cloud Contact Center Vs On-prem Solutions

Cloud Contact Center Vs On-prem Solutions

We know that there are several differences between on-prem solutions and a cloud environment. Each organization must weigh the pros and cons before deciding which one will be the perfect fit. In this article, we show you some key topics to consider when choosing the...
What exactly is a cloud contact center?

What exactly is a cloud contact center?

A Cloud Contact Center is an internet-based suite of tools and services for contact centers, that handles all inbound and outbound customer interactions for a company. These interactions happen in different channels, including phone, email, chat, and social media. As...
10 reasons to consider cloud contact center deployment

10 reasons to consider cloud contact center deployment

A cloud-based solution may surprise you with some great advantages. Setting up an on-premises contact center catered to your business can be expensive. It can also become outdated, especially if you have a remote workforce. Know why you should consider a cloud contact...