Tuesday, July 12th @ 3 pm WEST Spain 16h | France 16h | Germany 16h | Buenos Aires 11h | Brasilia 11h | Dubai 18h | South Africa 16h | Malaysia 22h | Singapore 22h Collab and Microsoft have teamed up for a round-table discussion on contact centers’ survivability. The...
A Managed Service refers to a strategic partnership, where the MSP (Managed Service Provider) takes responsibility for your IT operations. Managed Services for Contact Centers help you focus on your core business while your technology partner takes care of the rest....
A Cloud Contact Center is an internet-based suite of tools and services for contact centers, that handles all inbound and outbound customer interactions for a company. These interactions happen in different channels, including phone, email, chat, and social media. As...
