contact centers Archives

Contact Centers in the healthcare industry

A call center is a patient’s primary platform of communication with any healthcare establishment. These businesses are flooded with people seeking assistance daily, and healthcare staff can become tangled up in an overload of patient information, from billing requests...

Webinar: Contact centers’ survivability in catastrophic scenarios

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Collab and Microsoft have teamed up for a round-table discussion on contact centers’ survivability. The speakers highlighted some deployment solutions to better prepare your business for any crise. What we covered: Catastrophes and their impacts on Contact Centers...

What are Managed Services for Contact Centers?

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A Managed Service refers to a strategic partnership, where the MSP (Managed Service Provider) takes responsibility for your IT operations. Managed Services for Contact Centers help you focus on your core business while your technology partner takes care of the rest....

What exactly is a cloud contact center?

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A Cloud Contact Center is an internet-based suite of tools and services for contact centers, that handles all inbound and outbound customer interactions for a company. These interactions happen in different channels, including phone, email, chat, and social media. As...