What exactly is a cloud contact center?

What exactly is a cloud contact center?

A Cloud Contact Center is an internet-based suite of tools and services for contact centers, that handles all inbound and outbound customer interactions for a company. These interactions happen in different channels, including phone, email, chat, and social media. As...
10 reasons to consider cloud contact center deployment

10 reasons to consider cloud contact center deployment

A cloud-based solution may surprise you with some great advantages. Setting up an on-premises contact center catered to your business can be expensive. It can also become outdated, especially if you have a remote workforce. Know why you should consider a cloud contact...