What exactly is a cloud contact center?

What exactly is a cloud contact center?

A Cloud Contact Center is an internet-based suite of tools and services for contact centers, that handles all inbound and outbound customer interactions for a company. These interactions happen in different channels, including phone, email, chat, and social media. As...
The top 4 positive impacts of AI in Contact Centers

The top 4 positive impacts of AI in Contact Centers

Modern contact centers rely on Artificial Intelligence, or AI, for a better customer experience. Live agents do not handle customers issues alone anymore. Today’s companies have evolved to integrate the latest technology along with human agents in order to increase...