Contact Centers in the healthcare industry

Contact Centers in the healthcare industry

All, Highlight, What's New

A call center is a patient’s primary platform of communication with any healthcare establishment. These businesses are flooded with people seeking assistance daily, and healthcare staff can become tangled up in an overload of patient information, from billing requests...
What exactly is a cloud contact center?

What exactly is a cloud contact center?

All, What's New

A Cloud Contact Center is an internet-based suite of tools and services for contact centers, that handles all inbound and outbound customer interactions for a company. These interactions happen in different channels, including phone, email, chat, and social media. As...
The top 4 positive impacts of AI in Contact Centers

The top 4 positive impacts of AI in Contact Centers

All, What's New

Modern contact centers rely on Artificial Intelligence, or AI, for a better customer experience. Live agents do not handle customers issues alone anymore. Today’s companies have evolved to integrate the latest technology along with human agents in order to increase...