All, Highlight, What's New
Social media has become an integral part of our daily lives, and it has also transformed the way businesses interact with their customers. Customers now expect a seamless and personalized experience across all channels, including social media. Today, we talk about how...
All, Highlight, What's New
Customer relationship management (CRM) integrations can be an incredibly powerful tool for contact centers. By integrating CRM software with contact center platforms, contact centers gain access to a wealth of customer data, that can be used to deliver superior...
All, Highlight, What's New
Cloud contact centers have become increasingly popular in recent years, as they offer a number of advantages over traditional on-premises contact centers. One of the key benefits is that cloud contact centers improve customer experience (CX)! But how, exactly? One of...
All, Highlight, What's New
Some wonder why customer experience (CX) is so important, but the truth is that consumers are more demanding each day. If they have a bad experience, they may turn to your competitor in an instant. In the healthcare industry, the CX can be described as the way a...
All, Highlight, What's New
Last week, Collab visited their partner Cirion Technologies, in Argentina. The goal was to join our partner for a unique event where the competitive advantages of Customer Experience (CX) were discussed. The event “CX: una nueva realidad” (CX: a new reality) took...
