All, Highlight, What's New
Far are the days a company only focused on making a sale without thinking about the whole customer experience. In today’s business landscape, customer service has become an essential part of a successful company. Providing exceptional customer care can...
All, Highlight, What's New
Customer relationship management (CRM) integrations can be an incredibly powerful tool for contact centers. By integrating CRM software with contact center platforms, contact centers gain access to a wealth of customer data, that can be used to deliver superior...
All, Highlight, What's New
Managing a contact center ecosystem is a complex matter – there are many factors to juggle and connect to get top efficiency. Thanks to Collab Support & Maintenance, companies can focus on their business – the nitty-gritty technological implementations,...
All, Highlight, What's New
The importance of providing excellent customer service is unquestionable. The pressure companies feel to offer better customer support every day is increasing and customers’ expectations must be met. Using chatbots in customer service has been a widely used tool to...
