Chatbots: time to enhance your customer service

Chatbots: time to enhance your customer service

The importance of providing excellent customer service is unquestionable. The pressure companies feel to offer better customer support every day is increasing and customers’ expectations must be met. Using chatbots in customer service has been a widely used tool to...
Top 3 reasons why customer service matters

Top 3 reasons why customer service matters

Far are the days a company only focused on making a sale without thinking about the whole customer experience. Customer service is about caring and making sure the customer is satisfied, not only with their purchase, but also with the way they feel throughout the...