managed services Archives

Managed Services & Hypercare For Contact Centers

Managing a contact center ecosystem is a complex matter – there are many factors to juggle and connect to get top efficiency. Thanks to Collab Support & Maintenance, companies can focus on their business – the nitty-gritty technological implementations,...

What are Managed Services for Contact Centers?

All, What's New

A Managed Service refers to a strategic partnership, where the MSP (Managed Service Provider) takes responsibility for your IT operations. Managed Services for Contact Centers help you focus on your core business while your technology partner takes care of the rest....

Top 3 reasons to consider managed services for your Contact Center

All, What's New

Managed services is an umbrella term for an outsourcing arrangement with a technology partner. It should be considered as an option for contact center high performance teams – as effectively managing a contact center is a critical element in providing the experience...