Bots propel many benefits for customer service and customers love them. There’s a challenge most companies face: how can we feed the bot the knowledge it needs to reply to customers? Furthermore, how can we use the knowledge to boost efficiency in contact...
Advanced strategies for more efficient cloud contact centers Collab and Microsoft join in this webinar to present Strategies for more efficient Cloud Contact Centers. Technological insights, success stories and strategies and skills for efficient contact centers from...
