Our products keep evolving and sharing our updates with you is a part of our commitment to deliver innovation with transparency, while listening to the feedback of our clients, partners and the overall community. On this brief tech updates, we highlight the redesign of Collab PBX app, upgrades on instant messaging, and also novelties on Customer Interaction Hub (CIH).
PBX new app
Take your PBX everywhere with the renewed PBX app! The redesign is compelling, intuitive and suited to screens of diverse sizes.
Voice calls: Perform, receive, put on hold, create conference calls (which you can split if needed) and transfer
Messages: Send and receive text messages to your contacts (and yes, you can use emojis!).
Address book: Synchronize with your mobile phone contacts and your PBX ones, filter and search as needed
CIH – design updates & new features
It’s more than aesthetics: CIH redesign and improvements reflect on agent experience and productivity. Here are the highlights:
New global timeline, issue creation and customer details design, available for (OneContact CC 4.1 and up)
Email improvements include email approval, emails grouped by thread, confidential information masking, short URLs and attachment preview;
Templates and signatures are more versatile: users can setup headers and footers, filter templates, signatures and business outcomes by tag/ keyword and perform a full-text search over the templates, signatures and email body and title. Templates are now shown in a user-friendly tree structure.