Build scripts easily
Creating scripts is easier with Collab, thus simplifying your workflow and enhancing business compliance.
Agent scripting works with a drag and drop canvas. It’s simple to use. In a few clicks, the script is implemented, and the agents get a standardized, easy and quick guide to complete.
- Wide range of components;
- Cross-channel consistency;
- Reduces agent training needs;
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7 ways Agent Scripting can boost your business CX
How efficient is your contact center service? In times like these – especially in a pandemic context – it is crucial to keep up customer satisfaction rates on top and to improve your agents’ productivity. Learn how Agent Scripting can help with this article!