Advanced strategies for more efficient cloud contact centers

Collab and Microsoft join in this webinar to present Strategies for more efficient Cloud Contact Centers. Technological insights, success stories and strategies and skills for efficient contact centers from an operational point of view and cost reduction are some of the highlights.

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Watch On Demand (in portuguese)


This digital event features industry experts who will channel perspectives to determine the best contact center strategies.

José Pedro Ramos is an Apps & Infrastructure Cloud Specialist at Microsoft and supports companies on their journey to the cloud.

Carlos Vasconcelos leads Collab’s marketing globally and takes on a strong focus on digital transformation and contact center optimization.


Jose Pedro Ramos Microsoft

José Pedro Ramos

Cloud Apps & Infrastructure, Microsoft

Carlos Vasconcelos

Marketing VP, Collab

Agenda Highlights

Security and compliance

Voice Quality

Trending Features

Business Continuity

Questions and answers