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There are multiple reasons for your contact center to be hit by an emergency: natural disasters, geopolitical reasons, or even technical outages. It is crucial to understand the impact disasters can have on your contact center’s operations and choose the solution that best suits your contact center’s needs.

This white paper explores the challenges of implementing and managing a Disaster Recovery (DR) Plan in a contact center, providing you with some important information on DR, how to analyze if your team is ready to face an emergency, tips on when to activate the plan, and even some steps to help you implement a DR Plan from scratch!