OneContact WorkForce Optimization
OneContact Workforce Optimization is a management suite designed to manage the day to day activities of the contact center’s while enhancing its productivity.
JUST NEEDS TWO WORDS TO DEFINE OUR WFO – EFFECTIVENESS AND EFFORTLESS.
You can also schedule timetables, breaks and vacations intelligently, ensuring more efficiency with less costs.
OneContact WFO has three types of users: Admin, Supervisor and Agent. Each one has access to a different set of modules.
Managing your contact center is easy with OneContact WFO modules. Use them to make the most of the human resources and boost results! Empower your employees to achieve KPIs and strategic goals and turn complex operational data into visible, actionable insights.
One platform, 5 modules
Forecast
Generate forecasts based on historical data or on an imported file.
The forecasts estimate Demand, Average Service Time, Average Handling Time and many more indicators.
Plan
Import the forecasts generated with OneForecast to generate schedules adapted to your rules and your agent’s availability.
Administration
Manage shifts, teams, services, set constraints and approve/reject vacations for agents.
Monitor
My Schedule
KEY BENEFITS
Operational Efficiency
Fully Integrable
Advanced Reporting Features
with monitorization in real time
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1990-085, Lisbon, Portugal
PT +351 210 927 840
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