OneContact WorkForce Optimization
OneContact Workforce Optimization is a management suite designed to manage the day to day activities of the contact center’s while enhancing its productivity.
JUST NEEDS TWO WORDS TO DEFINE OUR WFO – EFFECTIVENESS AND EFFORTLESS.
You can also schedule timetables, breaks and vacations intelligently, ensuring more efficiency with less costs.
OneContact WFO has three types of users: Admin, Supervisor and Agent. Each one has access to a different set of modules.
Managing your contact center is easy with OneContact WFO modules. Use them to make the most of the human resources and boost results! Empower your employees to achieve KPIs and strategic goals and turn complex operational data into visible, actionable insights.
Av. D. João II, N. 43, 4th floor, Parque das Nações
1990-084 Lisbon, Portugal
PT +351 210 927 840
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