What exactly is a cloud contact center?

What exactly is a cloud contact center?

A Cloud Contact Center is an internet-based suite of tools and services for contact centers, that handles all inbound and outbound customer interactions for a company. These interactions happen in different channels, including phone, email, chat, and social media. As...
Turning Work into a Game

Turning Work into a Game

A gamification experience is described by bringing game dynamics into the workplace, making employees’ work funnier. In a contact center, agents see their work become more exciting by playing a variety of games that may take into consideration several indicators, such...