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A Managed Service refers to a strategic partnership, where the MSP (Managed Service Provider) takes responsibility for your IT operations. Managed Services for Contact Centers help you focus on your core business while your technology partner takes care of the rest....
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A Cloud Contact Center is an internet-based suite of tools and services for contact centers, that handles all inbound and outbound customer interactions for a company. These interactions happen in different channels, including phone, email, chat, and social media. As...
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Modern contact centers rely on Artificial Intelligence, or AI, for a better customer experience. Live agents do not handle customers issues alone anymore. Today’s companies have evolved to integrate the latest technology along with human agents in order to increase...
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A script guides the agent through an inbound or outbound call. The agent receives the right prompts at the right time, making it easier to handle the conversations with customers. Agent Scripting guides the agent through each interaction by structuring, enriching, and...
