Contact Center Software
Collab enables digital transformation and helps achieve the right balance between Automation and Human Interaction.
Provide enhanced experiences
Make it simple and easy for customers to connect. Improve customer satisfaction and employee engagement by providing consistent and personalized interactions across any channel.
Rely on our omnichannel solution, AI, CRM integration, data-driven insights, and your empowered teams to provide seamless experiences.
Provide enhanced experiences
Make it simple and easy for customers to connect. Improve customer satisfaction and employee engagement by providing consistent and personalized interactions across any channel.
Rely on our omnichannel solution, AI, CRM integration, data-driven insights, and your empowered teams to provide seamless experiences.
Engage customers where they are
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Resolve customers issues quickly & easily
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Foster strong & trusty relationships
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Turn data into powerful insights
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Empower your agents
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Empowering businesses alongside a solid network of partners
Years of
Experience
Customers
Worldwide
Partners in
40 countries
Collab
Engineers
Certified
Consultants
Companies that trust Us
Customers Stories
“OneContact CC has allowed us to improve our service levels and increase our satisfaction metrics while maintaining the same staff. In addition, the scalability and constant updating that the cloud platform offers has been fundamental for our continuous growth and adaptability in a constantly changing market.”
Daniel Iglesias, Relationship Leader, Seguros Sura Argentina
“With GCC powered by Collab, SFR Business is now perfectly armed to take on the challenges of the Customer Relationship market in France!”
Patrick Pouliquen, Responsable marketing offres Relation Client, SFR Business
“The other vendors are still stuck in the old business model of onsite sales, they are not ready to be flexible both from a technical and business perspective.”
Aleksander Wiercinski, ex-CEO, Cludo
«Collab a une belle architecture et est bien placé pour répondre aux exigences des centres d'appels modernes. Ceci est soutenu par une équipe technique qualifiée qui est toujours disponible pour fournir une assistance »
Bruce von Maltitz, MD chez 1Stream
“With the conclusion of the Gamification Proof of Concept, the goals were largely met and even surpassed, which is why we decided to go ahead with a full rollout.”
António Veiga, responsable du centre de contact chez Vodafone
“With the successful PBX migration to IP we have increased efficiency by more than 50%”
Jakub Molek, expert Intrum Justitia
«Edenred and Collab a été un partenariat très heureux. Pour l'équipe commerciale, l'efficacité et la rapidité de la vente ont augmenté. L'équipe Collab a donné une réponse spectaculaire tout au long de la mise en œuvre et a facilité l'adaptation lors du changement d'outils »
João Piaguaçu Corrêa, IT & Operations Director, Edenred
News & Updates
CollabXperience 2023: Celebrating 20 Years of Innovation
CollabXperience 2023: Celebrating 20 Years of Innovation CollabXperience 2023 heralded Collab's...
eBook: Improve your Contact Center Experiences with OneContact CC
This eBook unveils the transformative potential of OneContact CC in revolutionizing experiences...
Case Study: Aon
“The UX of this new technology ensures seamless, customer-focused interactions that have improved...