Webinar teletrabalho nos contact centers: desafios para a supervisão e gestão

Events, Webinars

Num momento em que o trabalho remoto regista níveis de utilização sem precedentes, surge um desafio às empresas: como tirar partido das valências tecnológicas? A APCC (Associação Portuguesa de Contact Centers) disponibilizou um webinar com o apoio da Collab. O tema é...

Webinar: How automation can improve customer engagement

All, Webinars, What's New

– One Contact CC  with  Microsoft Dynamics 365.   Successful companies ally powerful contact center software within their CRM. The potential of having them integrated instead of using each one as a stand-alone solution is huge. On top of it, the Robotic...

Millennium BCP, Vodafone and others: How they are dealing with remote work

All, Webinars, What's New

The reality of remote work was imposed due to the Corona Virus pandemic, and threw Contact Centers into a forced transition to remote work. Thousands of agents, supervisors and other employees were put in operation from home. M Kindly note that this page was...

Webinar Cognitive Services – Speech Analytics & Sentiment Analysis

All, Webinars, What's New

Collab offers native integration with Microsoft Azure Cognitive Services. This partnership amplifies the power of Collab solutions for contact centers with Artificial Intelligence. The Webinar Cognitive Services, promoted by Collab and Microsoft, enlightens how speech...

COLLAB ACADEMY 2019

All, Webinars

Partners Training Sessions for 2019Classroom sessions and Online Webinars Announcing the anticipated Training Session Plan for 2019, where partners can access and subscribe to training modules regarding our product portfolio. Learn about management and provisioning of...