Tuesday, July 12th @ 3 pm WEST Spain 16h | France 16h | Germany 16h | Buenos Aires 11h | Brasilia 11h | Dubai 18h | South Africa 16h | Malaysia 22h | Singapore 22h Collab and Microsoft have teamed up for a round-table discussion on contact centers’ survivability. The...
Tuesday, June 21st @2:30pm British Summer Time (BST) In this webinar, we will present to you the new combined ecosystem and how it supercharges the customer experience, namely: How to empower your agents to be effective from day oneReduce the impact of call center...
Build scripts easily Creating scripts is easier with Collab, thus simplifying your workflow and enhancing business compliance. Agent scripting works with a drag and drop canvas. It’s simple to use. In a few clicks, the script is...
MODERN WORKPLACE trends with Collab & Microsoft Collab and Microsoft have teamed up to deliver a good workflow between office vs remote work. Join our webinar to learn more about the modern workplace trends, in which the speakers will bring up digital...
Bringing game dynamics into a contact center transforms agents and supervisor’s work for the better. Discover what’s new on Collab Gamification and how we can open the door to more productivity and increased competencies in contact centers. Highlights...
Bots propel many benefits for customer service and customers love them. There’s a challenge most companies face: how can we feed the bot the knowledge it needs to reply to customers? Furthermore, how can we use the knowledge to boost efficiency in contact...
