Build scripts easily Creating scripts is easier with Collab, thus simplifying your workflow and enhancing business compliance. Agent scripting works with a drag and drop canvas. It’s simple to use. In a few clicks, the script is...
MODERN WORKPLACE trends with Collab & Microsoft Collab and Microsoft have teamed up to deliver a good workflow between office vs remote work. Join our webinar to learn more about the modern workplace trends, in which the speakers will bring up digital solutions to...
Bringing game dynamics into a contact center transforms agents and supervisor’s work for the better. Discover what’s new on Collab Gamification and how we can open the door to more productivity and increased competencies in contact centers. Highlights...
Bots propel many benefits for customer service and customers love them. There’s a challenge most companies face: how can we feed the bot the knowledge it needs to reply to customers? Furthermore, how can we use the knowledge to boost efficiency in contact...
Estratégias avançadas para cloud contact centers mais eficientes A Collab e a Microsoft juntam-se neste webinar para apresentar Estratégias para Cloud Contact Centers mais eficientes. Insights tecnológicos, casos de sucesso e estratégias e valências para contact...
Num momento em que o trabalho remoto regista níveis de utilização sem precedentes, surge um desafio às empresas: como tirar partido das valências tecnológicas? A APCC (Associação Portuguesa de Contact Centers) disponibilizou um webinar com o apoio da Collab. O tema é...
