Collab and Microsoft have teamed up for a round-table discussion on contact centers’ survivability. The speakers highlighted some deployment solutions to better prepare your business for any crise. What we covered: Catastrophes and their impacts on Contact Centers...
In this webinar, we presented to you the new combined ecosystem and how it supercharges the customer experience, namely: How to empower your agents to be effective from day one Reduce the impact of call center staff attrition How to prevent problems before they become...
Build scripts easily Creating scripts is easier with Collab, thus simplifying your workflow and enhancing business compliance. Agent scripting works with a drag and drop canvas. It’s simple to use. In a few clicks, the script is...
Contact Centers in a Modern Workplace – Hybrid Strategies with Microsoft Collab and Microsoft have teamed up to deliver a good workflow between office vs remote work. Join our webinar to learn more about the modern workplace trends, in which the...
Bringing game dynamics into a contact center transforms agents and supervisor’s work for the better. Discover what’s new on Collab Gamification and how we can open the door to more productivity and increased competencies in contact centers. Highlights ...
Bots propel many benefits for customer service and customers love them. There’s a challenge most companies face: how can we feed the bot the knowledge it needs to reply to customers? Furthermore, how can we use the knowledge to boost efficiency in contact...
