What’s new in Gamification: level up your contact center with add-ons

All, Webinars

Bringing game dynamics into a contact center transforms agents and supervisor’s work for the better. Discover what’s new on Collab Gamification and how we can open the door to more productivity and increased competencies in contact centers. Date: 14 April...

Webinar: Knowledge-as-a-Service: how to revolutionize CX with ready to use bots

All, Webinars

Bots propel many benefits for customer service and customers love them. There’s a challenge most companies face: how can we feed the bot the knowledge it needs to reply to customers? Furthermore, how can we use the knowledge to boost efficiency in contact...

Webinar: Estratégias avançadas para cloud contact centers mais eficientes

All, Webinars

Estratégias avançadas para cloud contact centers mais eficientes A Collab e a Microsoft juntam-se neste webinar para apresentar Estratégias para Cloud Contact Centers mais eficientes. Insights tecnológicos, casos de sucesso e estratégias e valências para contact...

Webinar teletrabalho nos contact centers: desafios para a supervisão e gestão

Events, Webinars

Num momento em que o trabalho remoto regista níveis de utilização sem precedentes, surge um desafio às empresas: como tirar partido das valências tecnológicas? A APCC (Associação Portuguesa de Contact Centers) disponibilizou um webinar com o apoio da Collab. O tema é...

Webinar: How automation can improve customer engagement

All, Webinars, What's New

– One Contact CC  with  Microsoft Dynamics 365.   Successful companies ally powerful contact center software within their CRM. The potential of having them integrated instead of using each one as a stand-alone solution is huge. On top of it, the Robotic...

Millennium BCP, Vodafone and others: How they are dealing with remote work

All, Webinars, What's New

The reality of remote work was imposed due to the Corona Virus pandemic, and threw Contact Centers into a forced transition to remote work. Thousands of agents, supervisors and other employees were put in operation from home. M Kindly note that this page was...